Backup O'Clock help center

Protect and recover your selected files.

Search by what you want to do, the control you see, or the exact words in a message. Common misspellings and phrases such as “my drive is missing” are included.

Visual walkthroughs

Follow a complete step-by-step guide.

Every screenshot comes from a clean Windows demonstration copy. No customer paths, names, files, or backup records are shown.

A–Z quick answers

Find every customer-facing capability in one list.

Open a short answer here. Larger subjects link to a focused guide without making this page unnecessarily long.

193 current controls and behaviors checked. This inventory is tied to the current Windows release candidate and must be reviewed when the product changes.

3

3-2-1 backup protectionSafety features

For stronger protection, keep three copies on two storage types with one copy stored elsewhere or in a trusted cloud location.

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A

About and version informationStatus, logs, and support

Open About from Help to read the installed version, publisher, Windows support, website link, and copyable version details.

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Activation and license statusLicense and activation

See whether this copy is activated, needs attention, or can continue in its permitted recovery mode.

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ActivityStatus, logs, and support

Review recent work across backup routines, including manual and scheduled attempts.

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Activity result orderStatus, logs, and support

Switch Activity between Newest first and Oldest first without changing the saved records.

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Add foldersGetting started

Add a folder and its included contents to the selected backup routine.

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Add individual filesGetting started

Add specific files to a routine when protecting an entire folder is unnecessary.

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All backups filterGetting started

Show every saved routine on Home after using the Protected or Attention filters.

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Always keep newest logsSettings and maintenance

Protect the configured newest 1-to-100 diagnostic logs per routine even when older than the selected retention age.

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Attention filterStatus, logs, and support

Show only routines whose newest result or automatic schedule needs review.

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Automatic log cleanupSettings and maintenance

After a successful backup, remove only diagnostic logs that qualify under the saved age and keep-newest rules.

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B

Back to Restore selectionRestore and recovery

Leave the restore review without writing files so you can change selections, location, versions, or conflict handling.

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Back to resultsStatus, logs, and support

Leave an individual Activity log and return to the same filtered result list.

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Back up an entire Windows driveGetting started

Backup O’Clock asks you to choose the folders containing your important files because the root of a Windows system drive contains protected Windows and program data that can stop a file backup. This applies whether the drive is C:\, D:\, or another letter.

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Backup destinationDrives and storage

The folder on a supported secondary internal or external drive where protected copies are stored.

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Backup folder layoutRestore and recovery

Selected folders keep their structure, individual files are stored directly in the destination, and hidden working folders hold recovery and diagnostic data.

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Backup nameGetting started

Use a short recognizable routine name; changing the name does not rename source folders or move saved files.

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Backup on the same physical driveDrives and storage

A different folder or partition on the same physical drive offers little protection from that drive failing. Use separate storage when possible.

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Backup PassportRestore and recovery

Portable recovery information written to the destination after a successful verified run.

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Backups run one at a timeSchedules

Separate routines may share a schedule, but Backup O’Clock and Windows prevent conflicting copies from running simultaneously.

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Browse for a restore folderRestore and recovery

Choose a separate local folder for a test or alternate-location restore. Review the displayed path before continuing.

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C

Cancel Preview or BackupPreview, backup, and verification

Request a safe stop and wait for the current file operation to finish before closing or disconnecting anything.

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Change Highlighted sourceGetting started

Relocate the selected source row after a file or folder has intentionally moved, then review its inclusion choices and save.

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Changed files replacedStatus, logs, and support

Files whose content differed from the verified destination copy and were written again during this run.

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Check againDrives and storage

Repeat Drive Check for the selected routine after reconnecting the registered drive or resolving a warning.

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Check schedulesSchedules

Compare saved automatic schedules with their Windows Task Scheduler entries.

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Check this computerSettings and maintenance

Run the built-in installation and compatibility checks used after setup, Windows changes, or support guidance.

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Choose contentsGetting started

Include a folder while excluding selected subfolders or files that should not be copied.

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Clean old logsSettings and maintenance

After confirmation, permanently remove qualifying diagnostic logs while keeping the configured newest minimum. Backup data is not removed.

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Closing Backup O’Clock during a runPreview, backup, and verification

Keep the program open until the recorded result appears. Closing it can interrupt current work even though scheduled launches normally run independently.

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Complete file checkPreview, backup, and verification

The verification pass confirms the protected content rather than checking only the files copied in that run.

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Copy license detailsLicense and activation

Copy status, edition, computer allowance, versions, expiration, and support reference without exposing the complete license key.

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Copy run detailsStatus, logs, and support

Copy the complete selected Status & Logs summary so its result, timing, counts, checks, and next step can be pasted into the support form.

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Copy version detailsStatus, logs, and support

Copy the installed product and publisher information from About for a support request.

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Copying speedStatus, logs, and support

Status reports the measured average for the run. Many small files, antivirus scanning, USB performance, and source or destination health can reduce it.

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Create a backupGetting started

Create an independent routine with its own name, sources, destination, schedule, and safety choices.

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Create support reportStatus, logs, and support

Collect relevant diagnostic information into a report you can review and choose to attach. It is never sent automatically.

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D

Delete selected Time Vault snapshotsSafety features

Permanently remove only the checked retained-version snapshots after reviewing the confirmation. Current backup files remain.

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Destination free spaceDrives and storage

Home and Drive Check show available space on the registered destination; a run also enforces the saved free-space reserve.

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Discard settings changesSettings and maintenance

Reload the last saved Settings values and leave the current unsaved edits unapplied.

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Disconnect this computerSettings and maintenance

Remove this installation’s local relationship while leaving existing backup files in place.

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Disk cloning and bare-metal recoveryGetting started

Backup O’Clock protects selected files and folders. It does not create a bootable disk clone or reinstall Windows.

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Drive CheckDrives and storage

Confirm the registered drive is connected, correctly identified, responsive, and free of relevant recorded Windows warnings.

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Drive letter changedDrives and storage

Wait for Backup O’Clock to identify the registered drive by its stored identity instead of selecting a different drive that has the old letter.

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Drive unavailable notificationSettings and maintenance

Show a Windows notification when an automatic attempt cannot use the registered destination drive.

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E

Edit BackupGetting started

Change the selected routine’s sources, destination, schedule, inclusions, exclusions, and safety choices.

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Estimated new or changed filesStatus, logs, and support

Preview’s forecast of files expected to be written; compare it with the final new and changed counts after the run.

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F

Files scanned, copied, changed, and skippedStatus, logs, and support

Scanned is the full protected set. Copied and changed were written. Skipped files were already current.

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Fonts and unusual file typesGetting started

Select the specific folder that contains your fonts, design files, presets, archives, databases, or other valuable content. Every readable file type inside it is included.

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Free-space reserveSafety features

Require a percentage and minimum number of gigabytes to remain free on the destination before a backup proceeds.

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H

HomeGetting started

Return to the routine list, clear Home search and filters, and wait for a new selection before actions become available.

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I

Include Time Vault in RestoreRestore and recovery

Add retained older versions to the Restore list when you need a version other than the current backup copy.

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Install and first launchSettings and maintenance

Use the approved Windows installer, choose the optional desktop shortcut, or launch Backup O’Clock from the Start menu.

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Internal backup drivesDrives and storage

A supported secondary internal drive can be a destination. A separate external or offsite copy provides stronger physical separation.

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K

Keep both during restoreRestore and recovery

Preserve the existing destination file and write the restored copy with a different name. This is the recommended conflict choice.

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Keep logs forSettings and maintenance

Choose an age from 30 days through one year, or Keep forever, for diagnostic-log cleanup eligibility.

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L

Latest logStatus, logs, and support

Open the technical record for the selected routine’s latest attempt when the summary is not detailed enough.

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Latest result cardStatus, logs, and support

Read the selected routine’s newest recorded success, failure, cancellation, Preview, or in-progress message on Home.

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License computer allowanceLicense and activation

License & activation shows how many computers the edition allows and whether this installation occupies a slot.

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License expirationLicense and activation

Temporary licenses display a recorded expiration. A permanent license has no subscription expiration.

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License key privacyLicense and activation

Enter a complete key only inside the activation or release screen. The program clears it afterward and does not save it in logs or backups.

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License status fieldsLicense and activation

Read license status, edition, type, computer allowance, included versions, expiration, and the short support reference.

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Log cleanupSettings and maintenance

Preview and remove old technical logs under the configured age and keep-newest rules.

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M

Maintenance toolsSettings and maintenance

Open computer checks, schedule checks and repair, support reports, log cleanup, drive replacement, disconnect, and removal from Settings.

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Manual-only scheduleSchedules

Leave automatic scheduling disabled and use Preview or Run Backup from Home when you choose.

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Mass-Change GuardSafety features

Pauses an unusually large change set for review before it updates many destination files. It does not continuously monitor the PC.

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Multiple backup routinesGetting started

Create separate routines for different sources, destinations, or schedules. Runs are handled individually rather than simultaneously.

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N

Navigate during a backupPreview, backup, and verification

You may open other Backup O’Clock pages while Preview, Backup, or Verification continues. Avoid starting a conflicting action.

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New files copiedStatus, logs, and support

Files that did not already exist at the destination and were added during this run.

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NotificationsSettings and maintenance

Choose which successful, attention, and unavailable-drive results should produce Windows notifications.

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O

Open backup folderDrives and storage

Open the selected routine’s verified destination in File Explorer after the registered drive is ready.

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Open logs folderStatus, logs, and support

Open the destination’s diagnostic-log folder in File Explorer after the registered drive passes readiness checks.

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Open test folderRestore and recovery

After Test Recovery succeeds, open its separate local destination to inspect the sampled restored files.

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P

Power loss or interruptionPreview, backup, and verification

An interrupted run should not be treated as verified. Reconnect the drive, review Status & Logs, run Preview, and run the backup again.

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PreviewPreview, backup, and verification

Compare source and destination and estimate changes without copying, replacing, or deleting files.

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Preview log cleanupSettings and maintenance

Count qualifying diagnostic logs and their space without deleting anything. Connect the registered drive first.

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Preview restoreRestore and recovery

Calculate selected items, destinations, existing-file conflicts, and replacements without writing restored files.

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Progress and time remainingPreview, backup, and verification

Preparation, copying, and verification report different kinds of progress; estimates improve after enough work has been measured.

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Protected filterStatus, logs, and support

Show only Home routines whose newest recorded backup completed and passed verification.

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R

Ready statusStatus, logs, and support

A routine is configured but does not yet have a recorded successful verified backup. Run Preview, then Run Backup.

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Recovery CheckupRestore and recovery

After verification, open a configured sample of protected files to add practical recovery evidence to the record.

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Recovery sample countSettings and maintenance

Choose how many files, from 1 through 50, Recovery Checkup samples after complete verification.

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Refresh Activity resultsStatus, logs, and support

Reload the locally saved run summaries without starting a drive scan or backup.

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Refresh storageDrives and storage

Rescan the selected routine’s destination use and Time Vault snapshot information.

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Registered drive is not readyDrives and storage

Connect the intended drive, wait for the readiness checks, and use Drive Check. Do not substitute a different drive based only on its letter.

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Release this computerLicense and activation

After confirmation and secure service approval, remove only the local signed entitlement so the license can activate a replacement computer.

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Remove a backup routineSettings and maintenance

Remove the saved plan and approved schedule only after confirming the correct routine. Existing destination files are handled according to the message shown.

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Remove Highlighted sourceGetting started

Delete the selected source row from the routine editor while retaining at least one included file or folder. Save changes to commit it.

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Remove this copy or uninstallSettings and maintenance

Remove program integration and files through the proper installed or portable workflow while leaving external backups untouched.

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Repair schedulesSchedules

Recreate approved Windows Task Scheduler entries so they match the saved Backup O’Clock routines.

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Replace after confirmationRestore and recovery

Allow reviewed restore conflicts to replace existing destination files only after the separate confirmation step.

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Replace registered driveDrives and storage

Intentionally register a different physical drive for the routines that should use it. This does not silently move existing backup data.

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RestoreRestore and recovery

Copy selected protected content from a backup to a safe location you choose.

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Restore selected filesRestore and recovery

Open the review for only the highlighted Restore items rather than every item currently listed.

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Restore to Another folderRestore and recovery

Write restored content to a separate folder for safe review instead of targeting its original location.

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Restore to Original locationRestore and recovery

Target the saved source location and carefully preview conflicts before replacing or adding files there.

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Run a missed scheduled backup when availableSchedules

Allow Windows Task Scheduler to start the routine after its planned time when the computer becomes available.

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Run BackupPreview, backup, and verification

Prepare the source, copy new and changed files, verify protected content, run recorded checks, and save the result.

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S

Safely eject a backup driveDrives and storage

Wait until Backup O’Clock and Windows finish backup, verification, restore, scans, and open File Explorer activity before ejecting the drive.

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Save changesGetting started

Commit edits to the selected routine after reviewing the source, destination, schedule, and safety choices.

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Save settingsSettings and maintenance

Validate and commit the current notification, log, safety, recovery, reserve, wait, and startup choices for this copy.

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ScheduleSchedules

Choose manual operation or specific days and a time for one routine through Windows Task Scheduler.

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Schedule days and timeSchedules

Choose one or more weekdays and a time for the routine’s Windows scheduled task.

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Scheduled attempt and completion timeSchedules

The scheduled appointment, actual start, and completion can differ when Windows starts a missed task later.

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Scheduled unattended startupSchedules

Windows Task Scheduler can launch an approved routine without the main window already being open.

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Search backupsGetting started

Filter the routines shown on Home by name.

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Select a backup routineGetting started

Choose a routine row before Preview, Run Backup, Edit Backup, status, storage, restore, or drive actions.

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Selected backup status badgeStatus, logs, and support

Read Ready, Protected, or Needs attention for the selected Home routine. The badge summarizes recorded status rather than starting a run.

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SettingsSettings and maintenance

Change notifications, diagnostic-log retention, backup safety, Recovery Checkup, free-space reserve, wake-up wait, and startup behavior.

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Show Help when Backup O’Clock startsSettings and maintenance

Choose whether the in-app Help page opens automatically when this copy starts.

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Skip the existing fileRestore and recovery

Leave an existing destination file unchanged and omit that conflicting item from the restore write.

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Source file or folder is missingStatus, logs, and support

Reconnect or restore the original source path, or edit the routine if the item moved intentionally. Then Preview again.

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Start HereGetting started

When no routines exist, choose Start Here to open the New Backup setup. It creates a plan and then opens Preview; it does not claim files are protected yet.

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Status & LogsStatus, logs, and support

Read the latest result, timing, forecast, actual file counts, recorded checks, drive readiness, and next action.

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StorageDrives and storage

Review the protected content and destination use associated with saved routines.

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Successful backup notificationSettings and maintenance

Show a Windows notification after an eligible backup finishes and records successful verification.

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Support form attachmentsStatus, logs, and support

Attach up to five accepted reviewed files within the displayed size limit, after removing private and sensitive information.

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Support requestStatus, logs, and support

Send the product version, routine name, exact message, what you clicked, expected result, and optional reviewed screenshots or support report.

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T

Time VaultSafety features

Save the outgoing backup copy before a changed file replaces it, then find, compare, restore, or remove retained earlier versions.

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Time Vault retention rulesSafety features

Choose how long snapshots remain eligible and how many newest snapshots are always protected from cleanup.

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Time Vault snapshot listSafety features

Review each retained version’s date, size, and snapshot folder before selecting it for restoration or deletion.

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U

Unchanged files skippedStatus, logs, and support

Files whose verified destination copies already matched, so they did not need to be written again.

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Update Backup O’ClockSettings and maintenance

Use an approved newer installer and verify that routines, schedules, settings, and backup access remain available after the update.

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V

VerificationPreview, backup, and verification

Read and compare protected content after copying. A run is not recorded as successful until required checks pass.

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View backup statusStatus, logs, and support

From Activity, open the selected routine’s latest Status & Logs summary without losing the underlying record.

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View this run’s logStatus, logs, and support

From Activity, open the technical log belonging to the exact selected attempt rather than the routine’s newest log.

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W

Wait for the drive after wake-upSettings and maintenance

Allow a scheduled run time for the registered drive to become ready after Windows wakes, within the configured 30-to-600-second range.

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Wake the computer for a scheduled backupSchedules

Request Windows wake the computer at the scheduled time when the hardware and power settings support it.

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Windows compatibilityGetting started

The current release targets supported 64-bit Windows 10 and Windows 11 systems that pass the built-in compatibility check.

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Windows updates and compatibility checksSettings and maintenance

After a major Windows change, run Check this computer and confirm schedules, drive readiness, Preview, and a verified backup.

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Clear product boundary

File-and-folder protection for everyday Windows users.

Backup O'Clock protects the files and folders selected in each routine. It is not currently a complete disk-cloning, system-imaging, or bare-metal recovery system and does not create a bootable copy of Windows.

For stronger disaster protection, keep another copy on a separate drive stored elsewhere or in a trusted cloud location.

Still need help?

Send one useful support request.

Include the product version, backup name, what you clicked, what you expected, the exact message, and a reviewed screenshot or support report when useful.